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Purpose of this form
Feedback submitted through this page feeds directly into the editorial review of the Two up casino listing, which means the comments are read by the people who maintain and update the site’s content rather than by a generic customer-service queue. That distinction matters because it shapes what kind of message will actually change something. A short note is enough.
Corrections and suggestions are treated as working material. A reported dead link, an outdated wagering detail, or a changed cashout policy gets checked against the live offering before the listing is adjusted. Praise is acknowledged internally but does not alter the published verdict.
What a useful message contains
The most actionable submissions name the specific page section or claim in question, state what the sender observed, and, where possible, include the source of the discrepancy. A message that reads “the minimum deposit figure is wrong” is harder to act on than one that says “the deposit page currently shows a different minimum than what is listed here”.
For players reporting a personal dispute with the operator, clarity about the sequence of events helps the editorial team decide whether the complaint reflects a systemic issue worth investigating or a one-off service problem. Screenshots and dated transaction records strengthen a report; vague frustration without specifics rarely leads to a change in the review.
Handling of submitted information
Information written into this form is used solely for the maintenance and improvement of the website’s content. It is not passed to the casino operator, not sold to third parties, and not used for marketing. Messages are retained only as long as necessary to resolve the matter raised, after which they are deleted.
Personal details such as a player’s account name or email address are not required for most submissions, and the form is designed so that a message can be sent without identifying the sender. Where a reply is requested, contact details are used for that reply alone and are not added to any mailing list. No information is shared with any external party unless the sender explicitly asks for it to be forwarded.
The editorial team reads every submission, although not every message receives a direct response. Feedback that points to a verifiable error in the listing is prioritised, and the correction is made without undue delay once confirmed.